I replaced the faulty charger with a new one and the U30GT works great, as a 10" desktop pc! Unplug it and it dies instantly. 2 days of charging and the batteries are still dead. The customer service says "make a video for us" what the fuck? How do I make a video of a faulty electronic component? Am I supposed to go buy another name brand tablet to make a video of me unplugging it? If this is how panda is to it's customers no one should ever trust these thieves with money. I tell them it's broke and they should send me a replacement unit immediately with a r.m.a. label to return the defective one, after receiving the replacement. That's how all Trust worthy companies conduct business. Their saying I am a liar and they cannot believe me unless I make a video and it convinces them.