Order 100158197

[mstuart]

This order was placed with DHL shipping requested. The tracking status had not been updated since the 27th of June, every time I asked the Live Help I was told to wait a bit longer for updates. Finally I'm told I need to pay extra or accept it being shipped via EMS.

Yesterday I replied to an email from Pandawill accepting the EMS shipping option. I've asked for a tracking number but not heard back.

Can you please advise me what the EMS tracking number is immediately. As Pandawill let me down with the DHL service I want to see so movement (i.e. the package actually leaving china) for some peace of mind that I will receive my goods.

[mstuart]

Can I please get an update on what is happening with my order as it seems to be going NOWHERE:

Reference shipment number Origin Service Area Destination Service Area Local Date/Time Track Status POD

2012-07-06 12:00:00
Shipment information received Shipment transit from origin

Local Date/Time Week Location Service Area Checkpoint Details
1626585494
2012-07-06 12:00:00
Fri

Shipment information received Shipment transit from origin
2012-07-06 10:50:24
Fri
深圳
Shipment operation completed
2012-06-27 21:41:44
Wed
龙岗
Shipment arrived at facility 货物到达作业中心
2012-06-27 21:41:44
Wed
龙岗
Shipment arrived at facility

[jessicaPW]

This order was placed with DHL shipping requested. The tracking status had not been updated since the 27th of June, every time I asked the Live Help I was told to wait a bit longer for updates. Finally I'm told I need to pay extra or accept it being shipped via EMS.

Yesterday I replied to an email from Pandawill accepting the EMS shipping option. I've asked for a tracking number but not heard back.

Can you please advise me what the EMS tracking number is immediately. As Pandawill let me down with the DHL service I want to see so movement (i.e. the package actually leaving china) for some peace of mind that I will receive my goods.

we will change to EMS,but we will get the tracking number later
please kindly wait

[jessicaPW]

Can I please get an update on what is happening with my order as it seems to be going NOWHERE:

Reference shipment number Origin Service Area Destination Service Area Local Date/Time Track Status POD

2012-07-06 12:00:00
Shipment information received Shipment transit from origin

Local Date/Time Week Location Service Area Checkpoint Details
1626585494
2012-07-06 12:00:00
Fri

Shipment information received Shipment transit from origin
2012-07-06 10:50:24
Fri
深圳
Shipment operation completed
2012-06-27 21:41:44
Wed
龙岗
Shipment arrived at facility 货物到达作业中心
2012-06-27 21:41:44
Wed
龙岗
Shipment arrived at facility

please kindly tell me your order number and tracking number

[mstuart]

Order number is 100158197, tracking number was 1626585494

[jessicaPW]

the tracking number of EMS is EX007817465SG